Privacy Policy

PromoEO ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

What information we collect

We collect information you provide directly to us, including your name, organisation name, email address, phone number, and any other details you share when completing our contact or audit request forms. We also collect standard website usage data including IP address, browser type, pages visited, and time spent on pages through analytics tools.

How we use your information

We use your information to respond to enquiries, provide quotes and project consultations, fulfil orders, send relevant updates about your project, and (with your consent) share occasional insights and resources we think you'll find useful. We do not sell your personal data to third parties. We do not share your data with suppliers or partners except where necessary to fulfil your order.

Cookies and analytics

Our website uses cookies to understand how visitors use our site so we can improve it. We use Google Analytics and Shopify's built-in analytics tools. You can opt out of non-essential cookies at any time. We do not use tracking cookies for advertising purposes.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you'd like us to delete your data, email us at hello@promoeo.com and we will action your request within 30 days.

Your rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain types of processing, and request that we transfer your data in a portable format. To exercise any of these rights, contact us at hello@promoeo.com.

Contact

If you have questions about this privacy policy or how we handle your data, contact us at hello@promoeo.com or write to us at PromoEO, Washington DC Metro Area.